Frequently Asked Questions

What do you mean with tailored video?

When creating a VIBBIO account, you’ll need to implement your brand guidelines, such as logo, font and color. With these elements in place, you’ll ensure brand consistency for all your videos.  This means that you can let anyone on your team create videos without worrying about brand guidelines.

How fast can we expect the finished video in return?

If you’re on a standard plan, your video will be finished and returned to you within 24 hours on weekdays for orders shorter than 60 seconds ordered before 2 pm. On a premium plan, your video will be returned to you the same day you order, seen that the video is no longer than 60 seconds and ordered before 2 pm.

What if I run out of credits before the end of the month?

If you run out of credits, you can always purchase more within your account. When purchasing new credits, you’ll receive an invoice the following month.

I have no experience with video editing, can I use the tool?

As a user of the VIBBIO platform, anyone can be a video creator. You’ll never need to worry about editing, the platform will edit the video for you. All you have to do as a video creator is to decide on length and format, fill in your wanted messages and add video clips and images and hit the submit button.

Can you help with filming?

Yes! You can order help with filming and other services directly from your account. Video clips from the shoot will be uploaded directly to your library.

Can I use pictures?

Absolutely! Still images work great in videos.

How many users can I have?

For a standard plan, you can add up to 5 team members. With the premium plan, you can invite an unlimited number of team members.

My company has several brands, how will this work?

One account is limited to one tailored brand profile. If you need to have more than one account within a user, our premium plans are perfect for you. Contact us to learn more about our plans.